Plan to arrive by no later than 4:00pm on Monday, May 1, 2023 to join the group for the welcome event. It is about a 45 minute drive from the airport to the resort. 

At your leisure on Friday,May 5, 2023.  Please note that check out time is at 11:00am HST. 

Banyan Tree Mayakoba in Playa del Carmen, Mexico

We are unable to accommodate additional adult guests due to the nature of the event and venue capacity.

Infants and minors (16 and under) are allowed on a case-by-case basis. 

  1. Employee has to pay for their travel
  2. They can't attend any events or excursions/activities
  3. Employee has to secure/pay for any nanny/babysitters etc.
  4. Rooms to accommodate families are limited and given on a first come/first serve basis


The Rangers Club - Kids Club

The Rangers Club, located in the Sands Beach Club, is filled with educational books and entertaining toys to keep your kids occupied. Relax and enjoy your stay while they have fun.

Please email, for approval. When you register, you will be able to input your minor(s) information.

Your accommodations will be reserved and paid by RingCentral for the nights of the event only (arrival Monday, May 1st, through departure Friday, May 5th.) If you would like to extend your stay, you will be responsible for payment AND reservation of the additional nights at the public rate plus applicable taxes. Pre/post nights may extend a maximum of three days pre and three days post of the official peak nights of May 1, 2023 and including the evening of May 5, 2023.

Public rates (ranging from $825-$3285) will apply for extensions. 

If you are looking to extend your stay, please do not book your flights until we confirm with the hotel the availability of your request.

The Strategic Events team will share the room list with the hotel for the core-event dates of May 1 - 5 (with the exception of executive hosts and international travelers that have to come in on the 30th due to flight availability).

To extend your stay, you will need to contact Rebecca Bonham with your request so that she can confirm availability of the room you selected at registration for your additional nights with the hotel. Once she sends you the approval of availability.

You will be responsible for arranging the additional payment directly with the hotel. Availability is not guaranteed. 


US, Canada, India, Israel, Philippines

We will be utilizing Direct Travel's Group Air Desk who will assist you in making travel arrangements for RingExcellence. You will NOT be utilizing Concur to book your travel for this event.

You will receive an email for our DT Travel Advisor 24-48 business hours after you've registered with your tentative confirmation of your flight reservation. No action is needed after your registration is confirmed until your DT Travel Advisor reaches out via email with your tentative confirmation. 

  • Once you register, Direct Travel's Group Air Desk will then book the reservation and send you a tentative confirmation.
  • The subject line will indicate to review and respond with your approval.
    • They will hold off ticketing until they receive that approval. Fares and space are not guaranteed until issued. It is recommended that you respond same day to avoid this risk and remind you to look in their junk mail or have our email address removed as spam. Our emails will come from
  • Then once they receive your email approval back, they will then send out final confirmation.
  • Direct Travel's Group Air Desk will be able to advise on any required paperwork (i.e. Visa questions). 

Please see the Travel Page for official details.

Visit the "Safe & Productive Travel" Wiki Page for the latest COVID-19 travel restrictions and RC's International SOS Travel Security Membership benefits. 

Meeting ID/Event Code: RingXCUNMay2023

Please note: Due to the size of our event and costs associated with travel, RC is covering economy flights for winners and their guests. Any upgrades are at the expense of the winner/guest.


Direct Travel's Group Air Desk will do their best to have you arrive by 4pm on Monday, May 1st. However, if there are NO flights available we will do our best to accommodate you the night of the 30th so that you do not have to miss Monday (May 1) nights Welcome event. This accommodation will ultimately depend on the hotel's availability. 


For anyone outside of the US, Canada, India, Israel, Philippines, please see below.


We are now advising that folks from EMEA, AU and China should book with their local travel desk. We have learned that folks are able to find better flight options through the local provider vs. our event travel company. Most of the times when travelers (outside of the US) check their local travel websites the airfares offered in their country may be lower or not even available for sale out of US. 


Anyone who has already booked their flights from these regions are OK to keep those as is but, anyone who hasn't...please book via the new process and share your flight confirmation (with pricing) to @Rebecca Bonham once received.


When booking, use MEETING ID: RingXCUNMay2023 and for business purpose RingExcellence 2023 so that we can accurately run budget reports.



If you are no longer able to attend, please notify your BU leader and immediately.

Please see our Travel page for specific details regarding travel to Mexico including Visa/Passport information and instructions on how to book.


RC IMMIGRATION SUPPORT - For Work Permits or if you have a Visa status in your base country and will be traveling abroad, contact to confirm that you have the proper documentation. Visit RC IMMIGRATION wiki page for details.

  • Vaccination is not required for entry

  • Proof of negative pre-departure COVID-19 test results is not required

  • A negative COVID-19 test is not required upon entry to the country. However, travelers arriving via air and land borders as well as aircrew members may be subject to health screenings including temperature checks. Those exhibiting symptoms may be subject to additional health screening and/or quarantine.

  • Masks are recommended in crowded closed spaces with poor ventilation in the country. Although there is no federal mask mandate, states may impose mask requirements.

  • Please check your home country’s COVID-19 regulations upon return from RingExcellence. 

Please visit the event website and select the agenda tab.

During registration, you will have the option to pick your first and second activity. All activities are first come first serve.  Minors are not allowed to participate in any hosted activities or events. For offsite activities, guests are assigned the same activity you select for yourself due to capacity and scheduling.

Should you choose an onsite activity (golf/spa) your guest is able to choose a different onsite activity (golf/spa). Please email and copy Sara Straw to coordinate and indicate which spa activity (60-minute facial or massage). 


The RingExcellence dedicated daily hospitality desk can assist with your travel needs. The hotel’s concierge may also be of assistance. Additional activities are at the expense of the attendee.

Yes, if there is availability, please ask us and we will do our best to accommodate you.

RingCentral will provide roundtrip transportation from the Cancun airport on Monday, May 1 and Friday, May 5. If you plan to arrive or depart on alternate days, please note that transportation will be at your own expense.

All transportation to RingCentral hosted events will be provided.  Car rental expenses will be at your own expense. 

We are please to provide you with up to a $400 allowance per person (up to $800 maximum) to help cover incidental purchases made outside of organized event hours. Allowance only applies to the RingExcellence award recipient and their (1) allowed adult guest. It does not apply to any minors.

In Room Credit

Each winner/couple has been provided a $400 USD credit ($200 per person/$50 per day) on their room account which may be used to pay for any purchases made at the Banyan Tree Mayakoba. All charges will be settled upon check-out. Any charges above the $400 USD credit will be payable by the attendee. Any unused credit will be returned to RingCentral (balance cannot be "cashed out").

Expense Report

Each winner may submit an expense report via Concur for receipts incurred during the main program dates of May 1 - 5, 2023 up to a maximum value of $400 USD per couple. When submitting your expense report please be sure to note "RingExcellence 2023 onsite allocation" as your business reason. Typical expenses may include:

  • shopping at off property shops
  • food and beverage
  • other additional program expenses

See the full details on official expense guidelines here. 

Island resort wear to all evening activities. Beachwear during the day. See our official What to Pack guidelines for more helpful information.

Most meals will be provided during group activities. RingCentral also provides cash and room credit that may be applied towards meals outside of organized events. See our official expense guidelines here

If you are in need of any special audio/visual, wheelchair access requests, please advise during registration.

If you are in need of any dietary needs, please advise during registration.

As an RC employee traveling to an event in recognition of performance excellence, we'd like to offer a reminder on expectations under the company’s code of conduct. RingExcellence is a company sponsored social-business event at which alcohol will be available for service. If employees or guests of an employee choose to consume alcohol at such events, they must do so in accordance with applicable laws and responsibly maintain an adherence to the company Code of Conduct properly and professionally at all times.


For questions regarding RingExcellence 2023, please join the official RingExcellence 2023 Information & Questions group or email

RingCentral's Travel Insurance policy provides supplemental coverage for you and your traveling spouse and unmarried, dependent children accompanying you, while on a business trip or business sojourn (leisure trip directly connected before, after or during a business trip) when outside your home country for up to 180 consecutive days.

To review full plan details, including what is not covered click here

For additional questions about RingCentral's Travel Insurance policy contact, +1-610-254-5830 and reference Group Code: QHG99999RING.