Abhishek Nair

Design Strategist, FedEx

Abhishek Nair is a Design Strategist at FedEx, a global leader in logistics. His expertise is shaped by an interdisciplinary background in engineering and product design. A graduate of Parsons School of Design, where he specialized in strategic design management, Abhishek is passionate about applying service design principles to drive innovation and enhance customer experiences. At FedEx, Abhishek plays a key role in shaping the evolution of FedEx's core digital platform (fdx.com) and the broader customer experience. His work encompasses designing and growing product offerings, driving innovation across global experiences and developing internal generative AI applications. He also leads design culture transformation efforts to embed human-centered practices within FedEx.

Andrea Fineman

Principal Service Designer, Zillow Group

Andrea Fineman is a principal service designer at Zillow. Her past work experience includes Getaround, a car sharing startup, where she was the first service designer on the team, as well as at Adaptive Path. At Getaround, she focused on orchestrating experiences for multiple roles, including car owners, car renters, Uber drivers, customer service, operations, and other internal and external actors. At Adaptive Path, she worked on diverse projects across all of Capital One's lines of business. She also programs and hosts events like the 2017 SDN U.S. National Conference and Adaptive Path’s Service Experience Conference. Before graduating from Carnegie Mellon's master's program in interaction design, Andrea studied architecture history and European literature at Brandeis University, and worked for three years at a management consulting firm specializing in customer experience.

Jennifer Porteous

Executive Director and Head of National Experience & Design Strategy, Kaiser Permanente

Jennifer Porteous is the Executive Director of National Experience & Design Strategy at Kaiser Permanente, where she oversees Experience Design Strategy, Journey Design, Research, and CX Product Strategy. Since joining Kaiser Permanente in 2022, Jennifer has been dedicated to transforming healthcare experiences by unifying the KP ecosystem for the benefit of consumers, members, and patients. She is passionate about leveraging Design to improve healthcare experiences, ensuring they are not only seamless and efficient but also compassionate and human centered. With over 20 years of experience in Design leadership across industries, Jennifer has been instrumental in shaping Kaiser Permanente's national CX approach. She spearheaded the creation of a consumer experience design vision, process, and team operating model, laying the foundation for the new National Consumer and Patient Experience organization. Jennifer also led the development of the CX Journey Framework, aligning the organization around a holistic, structured approach and establishing standard tools and language for Journey Management conversations. Prior to her role at Kaiser Permanente, Jennifer held leadership positions in design at T-Mobile and Starbucks, where she integrated physical and digital experiences to ensure a seamless connection between in-store products, mobile ordering, digital engagement, and customer service centers. Jennifer holds a master's degree in architecture from Washington University in St. Louis and a bachelor's degree in political science from Furman University. Her multidisciplinary educational background reflects her ability to combine systems thinking and human-centered design, an approach that continues to shape her leadership in experience and design strategy.

Kate Mlynarczyk

Service Design Manager and Leader, Equinix

Kate Mlynarczyk is an accomplished Service Design leader with over a decade of experience in the field, dating back to 2013. Her expertise spans the implementation and development of Service Design teams and maturity across a diverse range of organizations, from award-winning service design driven startups (Rebread, Sell a Service) and medium-sized businesses to Fortune 500 companies (recently Equinix). In 2021, Kate achieved the distinction of becoming an Accredited Service Design Master through SDN, building upon her earlier success in securing SDN Organizational Accreditation for her previous company. Following the successful exit of her own business, Kate took on the challenge of establishing the Service Design practice from the ground up at Equinix, where she currently serves as a manager and leader of Service Design capabilities within the global organization. Kate holds an MBA in Service Innovation and Design from Laurea University of Applied Sciences in Helsinki and has been a dedicated trainer and lecturer in Service Design at European universities for over eight years. Named one of the Top Management Talents in Advanced Leadership Programme (Harvard University Polish Edition 2024). She firmly believes that the most effective way to build value through a design approach is by deeply integrating service design with business strategy and driving significant operational system transformations within large organizations, advocating for the strategic placement of Service Design and UX Design within business units. Her passion lies in bridging the gap between design thinking and tangible business outcomes, fostering a customer-centric approach that drives measurable impact.

Marijke Jorritsma

Design Consultant, Manager at NASA-Jet Propulsion Laboratory

Marijke Jorritsma is a Design Manager at NASA’s Jet Propulsion Laboratory, where she pioneers the use of Service Design to transform how spacecraft are developed and operated. Outside of her work at JPL, she operates as a freelance consultant, helping organizations across a range of industries drive human-centered transformations and build effective products.

Rory Keddie

Product Evangelist, Miro

Rory Keddie is a Product Evangelist at Miro, where he helps teams navigate change, accelerate innovation, and build better ways of working. With a background in service design and product development, Rory has worked with global organisations to design and launch new products, build high-performing teams, and strengthen innovation capabilities. At Miro, he partners with customers to explore how visual collaboration and emerging technologies like AI can transform the way they work.

Ryan Dias

Director of CX and Product Strategy, Tech Mahindra

Ryan Dias is a Director of CX & Product Strategy, specialising in design frameworks that support digital transformation for global enterprises. His work focuses on uncovering new value streams, driving innovation and setting new industry standards through service design principles.

Shipra Kayan

Chief Design Evangelist, Miro

Shipra Kayan is the chief design evangelist at Miro. Before joining Miro, she design and product teams across startups and large enterprises in Silicon Valley. Shipra has a background in design thinking, innovation, and building high performing distributed teams.

Tim Radville

Partner and Head of Brand Experience, Other Tomorrows

Tim is a partner and head of brand experience and service design at Other Tomorrows, a strategic design studio based on Boston, MA. He uses human insights to create brand experiences that are grounded in purpose, reach across touch-points, and connect customers and employees. Previously, he led EPAM Continuum's brand strategy and design team and worked in Landor's NYC-based brand experience team. Tim has built impactful experiences for clients such as Verizon, Barclays, Chili's, Hologic, Google, Barilla, Diageo, Hertz, Unilever, Dell, Hilton, and Southwest Airlines. His work has been internationally recognized, including an IDEA Gold and an SDN Best in Private Sector award for service design. When not obsessing over brands, he is focused on being a home-chef, a photographer, a mentor to his team, an amateur woodworker, and a Lego builder with his two sons.

Yvonne Tran

Product Design Director, The New York Times

Yvonne Tran is a Product Design Director at The New York Times where she leads the platform product design team across three mission groups: Developer Platforms, Data Platform, and Customer Care. She drives product development by applying service design, systems thinking, and UX best practices to create better experiences for both internal teams and external users. With over 12 years in design leadership, Yvonne specializes in strategy, research, innovation, and breaking down complex systems with a bias toward action. Her diverse background includes impactful work at Fannie Mae, where she led design strategy for affordable housing and enterprise innovation, developing financial products and streamlining mortgage processes for lenders and homeowners. At Booz Allen Hamilton, Yvonne led a 12-person human-centered design team that established CX measurement standards for federal agencies, focusing on improving veterans' experiences through a blend of data science and design approaches. Her career journey includes time at San Francisco's Mayor's Office of Civic Innovation streamlining public notices across 22 city agencies, strategic consulting for brands like Nike, and creative work as a filmmaker and radio producer. This multidisciplinary experience connects through her drive to remain mission-oriented and focus on understanding the root of any problem. Yvonne creates solutions that contribute to the future she wants to live in—where technology truly serves human needs and organizational goals simultaneously, with design as the essential bridge between them.

Leighton Luckey

Experience Design Consultant, Slalom Consulting

Leighton Luckey, a life-long Texan, has a passion for figuring out how things work. His love for Service Design comes from a desire to unravel the difficult knots of people, business, and technologies and help companies operate more smoothly inside and out. As a consultant with Slalom, Leighton has had the opportunity to work with customers from a variety of industries spanning from healthcare to automotive to disaster management. The advent of GenAI has proved particularity exciting to him and enjoys spending time personally and professionally exploring new and creative ways to make use of GenAI. Outside of work, Leighton enjoys a multitude of hobbies from video games, to drawing comics, to gardening. He particularly likes spending time in nature and is currently attempting to visit all of the State Parks in Texas. He lives in McKinney, Texas with his wife, 2 year old daughter, and cat and dog.

Bruno Monteiro

Executive Director and Head of Service Design, JP Morgan Chase

Bruno Monteiro is Executive Director and Head of Service Design for Digital Customer Experience at JP Morgan Chase, where he leads AI-driven strategic initiatives that have streamlined operations, personalized customer experiences, and mitigated billions in potential losses. His extensive design experience includes global brand repositioning for Tommy Hilfiger, TV network branding for Nickelodeon, HBO, TV Land, and AMC, and digital applications for Nike, NASA's Juno Expedition, and Boeing's 787 Dreamliner. At Amplify, he created digital experiences for classrooms in partnership with UC Berkeley's Lawrence Hall of Science. Bruno's work has been featured in prominent design publications and displayed at MOMA NY and Cooper Hewitt Museum. He is an Ashoka Changemaker emerging innovator, USAID Global Grand Challenge winner (Zika), Gates Grand Challenge winner (Malaria), and has spoken at Mayo Clinic Transform, Stanford Medicine X, and HxRefactored conferences. He is completing his PhD in Inclusive Design and Creative Technologies at University College Dublin and holds an MFA in Design for Social Innovation from the School of Visual Arts (SVA), along with executive certifications from MIT, Cornell, and Oxford.

Jeannie Joshi

Brand Strategy Leader and Brand Innovation

Jeannie Joshi is a strategic advisor and cross-disciplinary thinker specializing in brand strategy, innovation, and design-led transformation. She partners with organizations to navigate the complexity of emerging technologies—including AI—by aligning innovation with business objectives, cultural readiness, and brand trust. Her expertise spans brand strategy and governance, both of which are essential pillars of modern business leadership. With a background that includes Fortune 500 companies, global consulting, and design education, Jeannie brings a systems-thinking approach to integrating strategy, operations, and experience. Her work focuses on delivering business value through ethical innovation, cross-functional alignment, and future-facing design.

Erika Flowers

Service Design Principal, Insulet

Erika is a concept-to-customer strategist and planner who transforms ideas into real, customer-driven solutions. With 26 years of experience, she specializes in identifying problems, defining solutions, and mobilizing teams to deliver high-impact products and services. Her expertise spans product strategy, service design, AI readiness, digital transformation, and cross-functional leadership. Erika bridges the gap between customer needs and business goals, ensuring alignment and execution through rapid experimentation, process innovation, and high-stakes facilitation. She thrives in solving complex, ambiguous challenges in cutting-edge spaces, leveraging human-centered design, lean startup principles, and strategic influence to drive real impact. Former NASA AI and facilitation leader. Product and service strategist driving change and transformation. AI innovation leader.

Katrina Alcorn

VP Experience, Strategy, and Innovation at Sam’s Club

Katrina Alcorn is a global product design executive and award-winning author. She has built two successful design practices in her 20+ years in the tech industry. The first was the UX practice at Hot Studio, a boutique agency in San Francisco (bought by Facebook in 2013). The second was at Autodesk, where she centralized the digital design teams and drove a 5x increase in global e-commerce, and measurable improvements in customer satisfaction. Most recently, Katrina led one of the world’s largest design practices at IBM. IBM’s 3,000+ designers create software, hardware, brand, and web experiences powered by AI and used by millions worldwide. Under Katrina’s leadership, IBM Design drove major improvements to customer satisfaction and won a record number of product design awards. In 2024 Katrina joined Accenture Song—the world's largest tech-powered creative group—where she leads the Design & Digital Product practice for North America. Katrina is also the author of an award-winning book, “Maxed Out: American Moms on the Brink,” about the challenges mothers face in the workplace, and she’s an advocate for workplace culture that supports the reality of modern-day families. Katrina has lectured on design at Stanford, Harvard, and Northwestern, and spoken at dozens of conferences and corporate events including The Commonwealth Club, SWSX Interactive, Fortune Brainstorm Design, and TEDx Monterey on a wide range of topics related to design, innovation, and women in leadership.

Miki Van Cleave

Chief Design Officer, Chase

Miki Van Cleave is the Chief Design Officer at Chase. Over her six years with the bank, Miki has helped launch new products and experiences for Chase customers and employees, such as Blueprint, Chase First Banking and Path to Free. Miki built new design teams for CCB, and she champions meaningful design practices such as Service Design, which is creating more consistent, interconnected experiences. Prior to Chase, Miki was an executive at USAA Federal Savings Bank, where she held several leadership roles, including leading the bank innovation team and running strategy and design for the auto experience product. Miki resides in Texas with her husband and two children.

Ker Thao

Senior Design Lead

Ker is a passionate design strategist who believes in the power of design thinking and service design to drive meaningful, sustainable change. With over six years of experience in women’s financial inclusion, he has led initiatives across Southeast Asia, South Asia, Africa, and Latin America. His work focuses on bridging the gender gap in financial services by designing solutions that connect social impact with business objectives. At the heart of his practice is collaboration—working closely with financial service providers, fintechs, and government-owned institutions to reimagine how banking can work better for women. Ker brings deep experience embedding service design at strategic, operational, and frontline levels, ensuring that design is not just a one-off intervention, but a long-term lever for system-level transformation.

Peter Merholz

Consultant and Author focusing on Organizational Effectiveness and Leadership Development

Peter Merholz has worked at the intersection of design, technology, and humans for over 25 years. Currently, he’s an independent consultant focused on improving the effectiveness of design organizations. His clients include JP Morgan Chase, Contentsquare, The New York Times, Roblox, and Target. He co-founded Adaptive Path, the premier user experience consultancy, acquired by Capital One in 2014. After leaving Adaptive Path, served as a design executive, leading teams at Groupon, OpenTable, Capital One, Snagajob (now Snag), and Kaiser Permanente. He co-wrote Org Design for Design Orgs, still the premier book on building in-house design teams, and co-hosts "Finding Our Way," a podcast exploring design leadership. Oh, and, yeah, he coined the word “blog.”

Jesse James Garrett

AI transformation strategy consultant and leadership coach

Jesse James Garrett has been one of the most influential voices in digital product strategy for more than 25 years. As cofounder of the groundbreaking agency Adaptive Path, author of the landmark book The Elements of User Experience, and creator of the breakthrough Ajax model for dynamic web applications, Jesse has shaped the practices of thousands of digital product teams around the world. As a strategy consultant and leadership coach, his work now helps leadership teams set priorities and define strategies for the next generation of AI-enabled products and teams. You can hear Jesse's insights on his podcast Finding Our Way or read more at jessejamesgarrett.com

Nathalie Salas

Co-founder, Pixel Media

Nathalie is a challenger in service and business design, bringing nearly two decades of experience shaping innovation across the UAE’s public and private sectors. Having lived in the UAE for 18 years, she has played a key role in collaborating with government entities to design and implement service-driven leadership experiences that impact policy, public service, and governance. Renowned for her ability to decipher complex strategic challenges, she employs a holistic, creative approach to uncover innovative solutions that drive mission-driven transformation. At her core lies a deep commitment to human-centred design, crafting systems that bridge gaps, create tangible impact, and redefine how leaders and organizations serve their people. A natural facilitator and multidisciplinary strategist, she thrives in environments where diverse perspectives converge to create seamless, high-impact solutions. Her expertise in service design, leadership development, and public sector transformation has made her a trusted partner in shaping next-generation leadership programs in the UAE, ensuring they are adaptive, user-focused, and built for long-term success.

Gwen Krage

Medicare Service Designer & Researcher at Nava PBC

Gwen is a Designer & Researcher at Nava PBC where they collaborate with the CMS Office of Information Technology on modernizing delivering Medicare benefits. They combine cross-disciplinary research, participatory experience design, and systems thinking to change complex legacy systems for the better. They've spent time designing Husqvarna robots and mowers, Intuit’s API Developer Platform, and concepting future family health tech solutions with Panasonic. Now, they pair their ethnographic research skills with their MIT certificate in Data Science and Machine Learning as a civic technologist focused on centering the needs of real people alongside massive technological advancements. Gwen considers a day well spent one collaborating with other civic stewards on hard, necessary work: untangling public policy, systems knowledge, history, and stakeholder interests to help all people in the U.S. get the care they need. It’s a great day, too, if it includes country western line dancing.

Silke Bochat

Chair of Service Design, SCAD

Silke Bochat is Chair of Service Design at Savannah College of Art and Design (USA), where she’s exploring new ways to evolve design education, pioneering Service Design 2.0 and shaping the next generation of design talent. She is a design trailblazer and visionary thought leader with a remarkable 20-year career, leading in-house design teams in transformational roles at top-tier organizations including PepsiCo, Colgate, Mars, and Beiersdorf. Alongside her corporate impact in Design Strategy, DesignOps, Enterprise Design, Experience & Brand Design, Silke is at the frontier of innovation in HR through Design - rethinking design recruitment & careers, hiring & employee experience, reskilling, vendor & talent management, HR 5.0 transformation and digital org interconnectivity. Her achievements have earned her numerous prestigious Awards, including Brand Strategist of the Year 2024 and Top 30 Female Design Leader 2023, recognizing both her iconic design work and her leadership in scaling, integrating, and transforming design within complex and ambiguous organizations.

Service Design Pulse

A hub for service designers

Service Design Pulse consists of professionals in service design who strive to promote innovation through sharing experiences, attending international events, studying specialized resources, and engaging in expert discussions. We aim to provide a space for learning and exchanging ideas, supporting the growth of ourselves and others interested in this field. Our goal is to create connections that enhance skills and strengthen the cohesion of service design among designers from various generations.

Tonya Browning

Head of Design & Customer Experience for Operations, Finance and Tech, Chase

Tonya Browning's journey began in a small town, where her passion for technology was nurtured by curiosity and hard work. As the daughter of teachers, she learned the value of education early on, which fueled her desire to push boundaries and explore new territories. Throughout her career, from startups to global enterprises, Tonya has been drawn to the intersection of technology and human connection. She focuses on how digitally enabled experiences can improve lives, businesses, and communities. Known for her ability to build and lead high-performing teams, Tonya's approach is grounded in empathy with a focus on enterprise outcomes. For the past three years, Tonya has been the creative force behind design for Chase’s Operations, Finance, and Technology portfolios. Her team supports Chase Operations, servicing over 85 million US customers. Additionally, Tonya's team supports technology products such as API Marketplace experiences for partners. Tonya's career spans top companies like PayPal, Cigna, Visa, and Dell, and she has also ventured into the startup scene, including running her own. A champion for creating transformative experiences for people of all abilities, Tonya holds a Ph.D. from the University of Texas at Austin, where she also taught Design courses. Based in Austin, Tonya and her family enjoy the good life with access to the holy grail of food: Barbeque and Tex-Mex.

Brandon Anderson

Service Design Executive Director, Chase

Brandon Anderson is a senior service design leader with over 15 years of experience shaping how organizations deliver meaningful, human-centered services at scale. As Service Design Executive Director at JPMorgan Chase, Brandon leads teams designing next-generation CRM platforms, service models, and orchestration layers that empower tens of thousands of employees across thousands of Chase branches to build trusted relationships with customers. ​ Brandon holds a master's in service design from the Savannah College of Art and Design (SCAD) and has built his career across major financial institutions, agencies, and technology firms, including Deloitte Digital, USAA, AIG, IBM, and Salesforce. His work bridges strategy and delivery, uniting people, processes, and platforms to reimagine complex systems and create experiences that drive both business performance and hospitable human connection. ​ A passionate advocate for advancing the discipline, Brandon champions the shift from “transaction to trust,” positioning service design as a catalyst for relationship-building in large, highly regulated enterprises. He is particularly focused on the intersection of service design and emerging technologies such as agentic AI, exploring how intelligent systems can augment human capability and transform the future of work for front-line employees. ​ Outside of work, Brandon is active in Austin’s design and arts community, mentoring students and emerging designers. He enjoys hiking, surfing, and cultivating shared experiences with friends. Brandon is a proud uncle to three amazing nephews.

Will Coombes

Head of Design & Customer Experience for J.P. Morgan Wealth Management

Will Coombes has championed the value of human-centered design and empathetic leadership throughout his 25-year career, working across start-ups and Fortune 50 companies to build large-scale design and engineering practices. Currently, Will is the Head of Design for JP Morgan Wealth Management, responsible for omni-channel experiences across Planning, Managed Client, and Online Investing channels. His teams design digital financial tools and self-directed trading platforms, contributing to $1 trillion in Assets Under Management for JP Morgan Chase. Their work has been recognized by J.D. Power (Best Digital Experience in Wealth Management, two years in a row) and Wealth Plan, a Real Simple Smart Money Award-winning planning application. Prior to JPMC, Will spent 18 years at Visa, building a global Design practice and serving as the site leader for Visa Austin, the company's second-largest U.S. location. His role included Design partnership across all Visa Product verticals, including back-office and employee experiences. He also built Visa’s Design Agency practice, partnering with Visa’s issuing banks and merchant partners to offer leading-edge research and insights for the payments industry. He started his career in the mobile application space, delivering some of the earliest mobile web experiences for companies including The Financial Times and Verizon. He holds multiple patents related to e-commerce. Will has worked extensively with the Greater Austin Chamber of Commerce, serving as Vice Chair of the Talent Council in 2017/18, recruiting technology companies to the Austin area, and advocating for STEM initiatives. He studied scenic design at Trinity University in San Antonio and is a graduate of the American Musical and Dramatic Academy in NYC. He is a fervent advocate and supporter of the arts.

Pallavi Borkar

M.A. Service Design Candidate, Savannah College of Art and Design (SCAD)

Pallavi Borkar is a Service Designer and UX strategist who helps complex, regulated systems, especially in health and finance, feel simple and human. She believes good services are like salt: essential yet invisible. She holds a Bachelor’s in Architecture and 5+ years of professional experience in UX design, which she now brings into service design. She designs for humanity, not just touchpoints, to reduce friction and align decisions. Her approach combines evidence-based research, engaging storytelling, and innovative use of AI. Earlier, she contributed to national digital infrastructure in India used by millions, moving financial and health journeys toward seamless, paperless experiences. Born in Pune, India, to an energetic kindergarten teacher and a meticulous visual designer, she brings warmth, clarity, and craft to every project.

Hardik Kumawat

M.F.A. Service Design, Savannah College of Art and Design (SCAD)

Hardik is a budding service designer with a dedication to improve complex systems and workflows. With an academic journey that spans from geological sciences to service design, and creative problem-solving, Hardik brings a multidisciplinary perspective to the intersection of science, technology, and design. He is currently pursuing his Master of Fine Arts in Service Design at the Savannah College of Art and Design, researching complex healthcare systems to optimize nurse operations in emergency departments to bridge the gap between strategy and frontline realities.

Jamin Hegeman

Executive Partner, Harmonic Design

Jamin Hegeman is a seasoned design executive and consultant with over 20 years of experience leading business transformation, journey management, and experience strategy across industries. He’s worked with global brands like Nokia, SK Telecom, and USAA, scaled design at Capital One as VP of Design, and helped pioneer service design at Adaptive Path. As Executive Partner at Harmonic, Jamin helps organizations align strategy, systems, and experience—building customer-centered cultures that last. He’s also a longtime leader in the global service design community, educator, and conference director. Jamin lives in New York with his wife and goldendoodle, Echo. A lifelong soccer player, he embraces teamwork on and off the field. He reads graphic novels, writes poetry for reasons he can’t explain, and is always ready to chat about design and life over coffee—or a pint.

Daniel Tuitt

Head of Experience Strategy, Riyadh Air

Daniel is an Accredited Service Designer master trainer with Global Service Design Network. He is now working in Saudi Arabia, leading service design and building a new premium airline called Riyadh Air. He helps large international organisations, startups and social impact clients to accelerate by challenging them to think about WHY and HOW they create new value. He helps businesses to discover & leverage new technologies, business models, service opportunities, systems thinking & co-innovation as a lead service designer. Daniel is obsessed with the intersection between building communities, unrepresented start-ups and creating new value in the world.

Gabriela Salinas

Founder, desiiiiign

Gabriela Salinas is a Mexican strategic designer with over a decade of experience leading innovation in fintech, including roles at Bitso, GBM, BBVA, and Idea Couture. She is currently developing two independent projects: desiiiiign, an educational platform, and Hybrid Personas, a research startup blending human insight and AI for early-stage product discovery. Founder of Service Design Mexico and Frontstage Conference, she has helped expand the practice across Latin America, and she also teaches at several universities and authored a Domestika course on service design.

Antonio Iadarola

Service Design Lead, JPMorgan Chase

Antonio Cesare Iadarola is an Italian transdisciplinary designer based in New York City, with two decades of experience in service and strategic design and design education. He is currently a Service Design Lead at JPMorgan Chase, focusing on employee experience and digital tools for bankers and advisors. He founded and directed the service design agency Studio Wé, leading projects across finance, government, healthcare, manufacturing, and startups. A co-founder of the NYC Service Design Network chapter, Antonio holds a PhD in Design Innovation. His academic work on workplace innovation includes teaching roles at the Beijing Institute of Technology, NYU, Central Saint Martins, and Parsons School of Design.

Team Salamander

Students from the National Institute of Design, Ahmedabad, India

Team Salamander is an interdisciplinary group of students from the National Institute of Design, Ahmedabad, India. Their backgrounds span industrial design, visual communication, narrative design, marketing, and entrepreneurship. Committed to crafting thoughtful, impactful, and lasting design solutions, they draw on worldwide perspectives to help shape a more inclusive world. Team Members: Sriya Reddy - https://www.linkedin.com/in/sriya-reddy-a75696290/ Aditi Modi - https://www.linkedin.com/in/aditi-modi-8ba6532b0/ Apurva Rouduri - https://www.linkedin.com/in/apurva-rouduri-7ba519227/ Manuel K Mathew Nikita Lakkaraju - https://www.linkedin.com/in/nikita-lakkaraju-791608311/ Shiva Soni Ishna Savadatti - https://www.linkedin.com/in/ishna-s-157a35300/

Lin Vliegenthart

Service Designer, Netherlands Red Cross

Lin is a Service Designer at the Netherlands Red Cross, where she designs and improves (digital) products and services for people in distress. She facilitates innovation projects, driven by a commitment to designing emergency services with and for communities facing vulnerability.