Service Design Global Conference 2023
Welcome! If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.
Replay tickets now reduced - recordings accessible until end of September 2024!
Your Replay ticket includes: “Replay” access to all conference recordings until end of September 2024, on Hopin/RingCentral platform
Catalyst for Change
The theme for this year’s Service Design Global Conference is Catalyst for Change. Our world is undergoing radical, disruptive changes at an accelerating speed. Innovation, digitalisation, and technological and environmental shifts are changing the way we live and work, transforming industry and reshaping consumer demands. Service transformation is at the heart of this change with impacts being felt through new and innovative service experiences that serve people, the planet, and the invigorated organisations that deliver them.
Can service design be the ingredient that not only increases the rate of transformation but also improves its quality and impact? To do this requires service designers to constantly challenge how we are innovating and leading through service design.
This year our in-person attendees will meet at Radialsystem, an institutional anchor of Berlin's independent arts scene and space dedicated to ideas, diversity and cooperation. We hope that this will be the place where a meaningful spark can be ignited for the entire Service Design Network community.
Radialsystem
Holzmarktstr. 33
10243 Berlin
Keynote speakers
Speakers
Conference program as PDF
Our website program automatically localises times to your current location's time zone. To check the times in Berlin time zone (CEST), click below:
Play a special partner role at the conference!
We are pleased to offer several exciting partnership packages that can be easily customised to meet the needs of your company or university.
Like the sound of this? Let’s keep talking.
Contact us at conference@service-design-network.org to receive our partnership proposal and prices.
Partners
Media partners
In-kind partners
Community partners
Workshops and side events
Day 0 (October 4)
Packed with workshops and not one, but two awesome networking events! Check out our PRE-CONFERENCE EVENTS PAGE and sign up early, as places are limited!
Day 1 (October 5)
Still have energy left after a busy day at the conference? Say no more - Open Studio Night has you covered! Scroll a bit further to find out more.
Day 2 (October 6)
Thought the conference was over and it's time to go home? Not yet! A short brisk walk from the conference venue takes you to FluxBau, our party venue on the river Spree. We start at 7:00pm.
Open Studio Night on October 5
One of the benefits of being part of the SDGC23 in person: visitors can really sample Berlin's buzzing service design scene! And there’s no better way than with an Open Studio Night. We want to connect the conference with the local Berlin community by offering several festive meet-ups at hand-picked design agencies, in-house design departments and unique locations. So stop by for some nice food and a drink, network with the global community of designers, relax after an inspiring conference day and get a glimpse of how these forward-looking companies work - and play.
HOW TO SIGN UP: Pre sign-up via online link, or sign up at the conference (subject to availability).
Full list of our Open Studio Night hosts is available below:
Ergosign
In a short keynote, Lead Designer Andrea Miquel will present sustainable design principles and heuristics to empower designers and product teams to act as change enablers. Additionally, Ergosign will explain how certain UX methods help anchor sustainability more firmly in product and service development. Afterwards, you are invited to network on relevant design topics over drinks and snacks.
WHEN: October 5, 7:00pm - 10:00pm
WHERE: Ergosign GmbH / Hauptstraße 27, 10827 Berlin
HOW TO SIGN UP: Sign up here, or at the conference (subject to availability).
BARMER
Have you ever yearned to engage in conversations about the future of healthcare, the evolving role of patients, and the profound impact of global trends on our well-being? Join for the Kitchen Talk of digital innovation at BARMER! They kick-off with Chief Digital Officer, Marek Rydzewski, as he unveils the state of digitalization at BARMER. Followed by: Deep Dive: From Product Thinking to Service Thinking. Dive into a world of transformative operational models and mindset with Zwetana Penova from Barmer.i. & Interactive Session (Scrum Café): "Ask Me Anything with BARMER." Have burning questions or ideas? Here's your chance to engage directly with their experts. Then it's time for some networking in the kitchen. Fuel your connections and indulge in captivating business discussions over drinks, snacks, and insights. BARMER can't wait to meet you!
WHEN: October 5, 6:30pm - 9:30pm
WHERE: BARMER / Axel-Springer-Straße 44-50, 10969 Berlin
HOW TO SIGN UP: Sign up at the conference (subject to availability).
CityLAB Berlin
Service design, networking, good conversations and finger food – you’ll find all this and more at CityLAB Berlin! They will introduce you to their organization and their work in the field of government innovation (including concrete examples of their projects). But CityLAB Berlin also wants to learn from you and are hoping their studio night visitors will play an active role in shaping the evening’s conversation by bringing in their own experiences and approaches to service design and policymaking. CityLAB Berlin is looking forward to drinks, nibbles and fascinating conversations with all of you.
WHEN: October 5, 6:30pm - 9:00pm
WHERE: CityLAB Berlin / Platz der Luftbrücke 4, 12101 Berlin
HOW TO SIGN UP: Sign up at the conference (subject to availability).
Koos
Come and join the Koos Studio Night! Their Berlin office is only a brief 15-minute-bike-ride away from the conference venue, and next to Checkpoint Charlie. Koos is hosting a fun Berlin / Service Design Pub Quiz, with amazing prizes to win. A fun way to connect test your service design skills, your knowledge of Berlin, and connect with other service designers around the world. Koos will take care of some nice food and drinks, and you do you. Besides the Pubquiz they'll also share insights into some of their most impactful service design projects. Like helping build a Super-App for 50 million users in the Middle-East. Or creating the Covid Passport App, as well as the Digital Identity App for the Netherlands' 17 million people. So make sure to join them for a nice night of games, networking, food and drinks. Koos is looking forward to meeting you.
WHEN: October 5, 6:30pm - 10:00pm
WHERE: Koos / Charlottenstraße 1, 10969 Berlin
HOW TO SIGN UP: Sign up at the conference (subject to availability).
denkwerk
denkwerk is owner-managed and is one of the most creative digital agencies in Germany. Come join them at their Berlin Office for an evening of insightful exchanges. Meet their service designers, network with other conference attendees and get inspired with their tool tscheck. There will be snacks, drinks and music.
WHEN: October 5, 7:00pm - 10:00pm
WHERE: denkwerk / Reichenberger Str. 124, 10999 Berlin
HOW TO SIGN UP: Sign up at the conference (subject to availability).
DigitalService
How’s the digital transformation of German public services progressing? DigitalService, the German Federal government’s central digitalisation unit, opens its doors, shares how it works and welcomes a chat about service design and transformation practices in the public sector. Its 20 designers and user researchers work on services in the areas of justice, tax, and digital identity. Following a talk on the long slog of public service design on day 1 of the conference, they are eager to compare notes with people from other sectors and countries.
WHEN: October 5, 7:00pm - 9:30pm
WHERE: DigitalService des Bundes / Prinzessinnenstraße 14, 10969 Berlin, 4th floor
HOW TO SIGN UP: Sign up at the conference (subject to availability).
Frequently Asked Questions about the Conference
Check out the information in our FAQ section below to learn more about our Global conference. If you have any additional questions, reach out to us anytime by email.
Sustainability Pledge SDGC23
Dieses Projekt wird kofinanziert durch den Europäischen Fond für regionale Entwicklung (EFRE)
The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.