Building on the success of our first hybrid event last year, we are pleased to once again invite you for a deep dive into the trending topics, insights and developments shaping the future of our practice. This year the Service Design Global Conference will be taking place in the amazing&nbsp;and vibrant city of Berlin and also online. Our venue will be&nbsp;Radialsystem&nbsp;- space dedicated to the arts and collaboration and an institutional anchor of Berlin's&nbsp;independent art scene. The Global Conference promises two days of interactive learning, keynote presentations, and, of course, in person and virtual networking. Our goal is to bring the best in our industry together to share service design knowledge and new cross-disciplinary&nbsp;methods and thinking.

Service Design Global Conference 2023

Service Design Network

Service Design Global Conference will take place in Berlin and online, October 5-6, 2023!

Thought the conference was over and it's time to go home? Not yet! A short brisk walk from the conference venue takes you to <a target="_blank" rel="noopener noreferrer" href="https://www.fluxfm.de/fluxbau">FluxBau</a>, our party venue on the river Spree. We start at 7:00pm.

Strategic Design Director, Today

Dewani Shebubaker (she/her)

Senior Partner, Global Chief Design Officer, IBM iX

Customer Experience Manager, Dutch Railways

Check out the&nbsp;information in our FAQ section below to learn more&nbsp;about our&nbsp;Global conference. If you have any additional questions, reach out to us anytime by <a href="mailto:conference@service-design-network.org">email</a>.

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Smaply

SDSI

Telekom

Metro.digital

Silver Sponsors

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Texon

Opers

Cheers

Globex

Combine

Stage

Bronze Sponsors

Partner and Service-system Design Lead, Oblo

Yulya Besplemennova (she/her)

Service Designer and Product Manager, Qubstudio

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Service Design Drinks Berlin

Over three days of unscripted interviews and interactive workshops, attendees with an eye on emerging trends will hear from and collaborate with entrepreneurs, artists, athletes, scientists and thinkers for a first look at the seismic shifts occurring in the way we live, work and play.

<h4>Three days of interviews</h4>

<h3 style='text-align:center;'>Rich Text Section</h3>Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Service Design Academy

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About The Festival

Daria Rolina (she/her)

Author of bestseller Good Services, founding director of the School of Good Services

Lou Downe (they/them)

Lead Service Designer, Developed Thinking and Climate Labs

Peter Cuijpers

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Frequently Asked Questions about the Conference

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Research Fellow at Zurich University of the Arts (ZHdK) & Co-Founder For Planet Strategy Lab

<h3 style="text-align:center;">DigitalService</h3><img class="image-style-align-left image_resized" style="width:19.19%;" src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/f9c21352-47dd-46f0-bf73-5c92c880b9b4.png?ixlib=rb-4.1.0&amp;s=a4e47fd5d8acae93a8774b10833a4649">How’s the digital transformation of German public services progressing? DigitalService, the German Federal government’s central digitalisation unit, opens its doors, shares how it works and welcomes a chat about service design and transformation practices in the public sector. Its 20 designers and user researchers work on services in the areas of justice, tax, and digital identity. Following a talk on the long slog of public service design on day 1 of the conference, they are eager to compare notes with people from other sectors and countries. &nbsp;WHEN: October 5, 7:00pm - 9:30pmWHERE: <a target="_blank" rel="noopener noreferrer" href="https://digitalservice.bund.de/en">DigitalService des Bundes</a> / Prinzessinnenstraße 14, 10969 Berlin, 4th floorHOW TO SIGN UP: Sign up at the conference (subject to availability). &nbsp;&nbsp;

<figure class="image image-style-align-left image_resized" style="width:57.14%;"><img src="https://events-ringcentral-fe-page-builder-prod.imgix.net/events/page_builder/000/407/540/original/1880ddd9-ae83-4e62-a63d-5ffbbd98c6ce.png?ixlib=rb-4.1.0&amp;s=25348dc94e2dfcd1567cf7733e29dfa5"></figure>&nbsp;Your Replay ticket includes: “Replay” access to all conference recordings until end of September 2024, on Hopin/RingCentral platform

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Golden Sponsors

Design Lead at Google AI

Mauro Rego (he/him)

Director, Beyond Sticky Notes

KA McKercher (they/them)

Service Design & Innovation, Senior Lead, Falck A/S

Anna Hellmer (she/her)

Business Designer, denkwerk

Alexander Otto (he/him)

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SRH Berlin University of Applied Sciences

SVP Global Design, SumUp

Pamela Mead (she/her)

CEO/Founder, SuperDeep Studio

Molly Ackerman-Brimberg (she/her)

UX Lead at Designit Oslo

Giulia Bazoli (she/her)

Berlin Design Network

<h3 style="text-align:center;">denkwerk</h3><img class="image-style-align-left image_resized" style="width:15.74%;" src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/1c8769f3-2966-4fa3-8fdf-8b84deee483a.png?ixlib=rb-4.1.0&amp;s=ecc357fe6b80f1e7d0483ae30a56c2e6">denkwerk is owner-managed and is one of the most creative digital agencies in Germany. Come join them at their Berlin Office for an evening of insightful exchanges. Meet their service designers, network with other conference attendees and get inspired with their tool tscheck. There will be snacks, drinks and music.&nbsp;WHEN: October 5, 7:00pm - 10:00pmWHERE: <a target="_blank" rel="noopener noreferrer" href="https://www.denkwerk.com/en">denkwerk</a> / Reichenberger Str. 124, 10999 BerlinHOW TO SIGN UP: Sign up at the conference (subject to availability). &nbsp;&nbsp;

<h4 style="text-align:center;">Day 0 (October 4)</h4>

<h4 style="text-align:center;">Day 1 (October 5)</h4>

Strategic Design Lead and Anthropologist at Designit Oslo

Senior Associate, PwC Germany

Nora Sofia Said (she/her)

Senior Policy Advisor and Senior Consultant, Policy Innovation Hub

Head of Design, German government’s Digital Service

Martin Jordan (he/him)

Experience Strategist and Design Lead

Hertje Brodersen (she/her)

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Pardis Shafafi (she/her)

&nbsp;<h4>Welcome! If you missed the Service Design Global Conference 2023, you can now register for a ticket to watch the recordings from our Replay section.&nbsp;</h4>

Design Nomad

Service Design Podcast

Strategy Director, Smart Design

Cameron Hanson (she/her)

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<h3 style="text-align:center;">Koos</h3><img class="image-style-align-left image_resized" style="width:16.41%;" src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/d1d3ac16-c72b-4c48-ab50-77bfdfb31551.jpg?ixlib=rb-4.1.0&amp;s=fa657f30865d237cfb5225d1051de4eb">Come and join the Koos Studio Night! Their Berlin office is only a brief 15-minute-bike-ride away from the conference venue, and next to Checkpoint Charlie. Koos is hosting a fun Berlin / Service Design Pub Quiz, with amazing prizes to win. A fun way to connect test your service design skills, your knowledge of Berlin, and connect with other service designers around the world. Koos will take care of some nice food and drinks, and you do you. Besides the Pubquiz they'll also share insights into some of their most impactful service design projects. Like helping build a Super-App for 50 million users in the Middle-East. Or creating the Covid Passport App, as well as the Digital Identity App for the Netherlands' 17 million people. So make sure to join them for a nice night of games, networking, food and drinks. Koos is looking forward to meeting you.WHEN: October 5, 6:30pm - 10:00pmWHERE: <a target="_blank" rel="noopener noreferrer" href="https://koosservicedesign.com/">Koos</a> / Charlottenstraße 1, 10969 BerlinHOW TO SIGN UP: Sign up at the conference (subject to availability). &nbsp;

VP, Enterprise Data and Machine Learning Experience Design at Capital One

Design Whine

Bridgeable

Principal Product Designer, Zalando

Clive K. Lavery (he/him)

Our website program automatically localises times to your current location's time zone. To check the times in Berlin time zone (CEST), click below:

<h3 style="text-align:center;">Open Studio Night on October 5</h3>One of the benefits of being part of the SDGC23 in person: visitors can really sample Berlin's buzzing service design scene! And there’s no better way than with an Open Studio Night. We want to connect the conference with the local Berlin community by offering several festive meet-ups at hand-picked design agencies, in-house design departments and unique locations. So stop by for some nice food and a drink, network with the global community of designers, relax after an inspiring conference day and get a glimpse of how these forward-looking companies work - and play.HOW TO SIGN UP: Pre sign-up via online link, or sign up at the conference (subject to availability).Full list of our Open Studio Night hosts is available below:

Deloitte Digital

Devika Prakash (she/her)

Service Design Lead, Today

Alex Moshovelis (he/him)

Co-founder, Xeno Co-lab

Swar Raisinghani (she/her)

Aalto University

Lead Service Designer, IKEA for Digital Circular Services

Miranda de Groot (she/her)

Taurus

IXDD

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About

Senior Service Designer, WS Audiology

Federico Di Fresco (he/him)

Service Innovation & Design Lead, Mater Transformation, Mater Hospital, Dublin

Siobhan Manning (she/her)

Principal Consultant, Power of Design Services

Bernadette Geuy (she/her)

<h3 style="text-align:center;">CityLAB Berlin</h3><img class="image-style-align-left image_resized" style="width:29.21%;" src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/49f45175-f6d5-43ca-9fc5-b3990f7afe9f.png?ixlib=rb-4.1.0&amp;s=d3193b8f60734d18724498fb9679e29e">Service design, networking, good conversations and finger food – you’ll find all this and more at CityLAB Berlin! They will introduce you to their organization and their work in the field of government innovation (including concrete examples of their projects). But CityLAB Berlin also wants to learn from you and are hoping their studio night visitors will play an active role in shaping the evening’s conversation by bringing in their own experiences and approaches to service design and policymaking. CityLAB Berlin is looking forward to drinks, nibbles and fascinating conversations with all of you.WHEN: October 5, 6:30pm - 9:00pmWHERE: <a target="_blank" rel="noopener noreferrer" href="https://citylab-berlin.org/en/start/">CityLAB Berlin</a> / Platz der Luftbrücke 4, 12101 BerlinHOW TO SIGN UP: Sign up at the conference (subject to availability). &nbsp;&nbsp;

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Senior Director, Attorney, National Center for Youth Law

<h4 style="text-align:center;">Day 2 (October 6)</h4>

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Friend of Figma Lahore

Dieses Projekt wird&nbsp;kofinanziert durch&nbsp;den Europäischen Fond für regionale Entwicklung (EFRE)

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Head of Profession for Design, UK Government Digital Service

Kara Kane (she/her)

&nbsp;<figure class="image image-style-align-left image_resized" style="width:23.69%;"><img src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/32d623dd-bef1-42ee-b25e-5d72db5cf316.png?ixlib=rb-4.0.0&amp;s=f6f884916e52822664db097364c08df5"></figure>The Service Design Network (SDN), founded in 2004, is the leading non-profit institution for expertise in service design and a driver of global growth, development and innovation within the practice. Through national and international events, online and print publications and coordination with academic institutions, our member-based network connects multiple roles within agencies, business, and government to strengthen the impact of service design within the public and private sectors. Ours is a global, open-minded network, focused on knowledge-sharing, collaboration and exchange.<a target="_blank" rel="noopener noreferrer" href="https://www.service-design-network.org/membership">BECOME A MEMBER</a>

Head of Design and Research, GovTech Edu

Kautsar Anggakara (he/him)

The theme for this year’s Service Design Global Conference is Catalyst for Change. Our world is undergoing radical, disruptive changes at an accelerating speed. Innovation, digitalisation, and technological and environmental shifts are changing the way we live and work, transforming industry and reshaping consumer demands. Service transformation is at the heart of this change with impacts being felt through new and innovative service experiences that serve people, the planet, and the invigorated organisations that deliver them.&nbsp;Can service design be the ingredient that not only increases the rate of transformation but also improves its quality and impact? To do this requires service designers to constantly challenge how we are innovating and leading through service design.

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Packed with workshops and not one, but two awesome networking events! Check out our <a target="_blank" rel="noopener noreferrer" href="https://hopin.com/events/workshops-pre-events-at-service-design-global-conference-2023/registration">PRE-CONFERENCE EVENTS PAGE</a> and sign up early, as places are limited!

Lead Service Designer for Digital Circular Services, IKEA

Service Design YAP

<h3 style="text-align:center;">Ergosign</h3><figure class="image image-style-align-left image_resized" style="width:27.96%;"><img src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/8081965e-7a3b-417d-aad2-c6d7222be60e.png?ixlib=rb-4.1.0&amp;s=49f66ff0e7431a608ac104268d5bca91"></figure>In a short keynote, Lead Designer Andrea Miquel will present sustainable design principles and heuristics to empower designers and product teams to act as change enablers. Additionally, Ergosign will explain how certain UX methods help anchor sustainability more firmly in product and service development. Afterwards, you are invited to network on relevant design topics over drinks and snacks.WHEN: October 5, 7:00pm - 10:00pmWHERE: <a target="_blank" rel="noopener noreferrer" href="https://www.ergosign.de/en/">Ergosign GmbH </a>/ Hauptstraße 27, 10827 BerlinHOW TO SIGN UP: Sign up <a target="_blank" rel="noopener noreferrer" href="https://ergosign.typeform.com/to/xfbSsOBK">here</a>, or at the conference (subject to availability).&nbsp;

Service Designer and Senior Manager, PwC Germany

Simone Carrier (she/her)

IBM iX

Sakshi Mehta (she/her)

Denkwerk

<div>Replay tickets now reduced - recordings accessible until end of September 2024!</div>

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Billy Seabrook (he/him)

Jamin Hegeman (he/him)

Senior Service Design consultant, Koos Service design

Myrthe Montijn

Daniel Tuitt (he/him)

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Kate Walker Brown (she/her)

Creative Lead, J5 Design

Kristofer Kelly-Frere (he/him)

We are pleased to offer several exciting partnership packages that can be easily customised to meet the needs of your company or university.Like the sound of this? Let’s keep talking. Contact us at&nbsp;<a href="mailto:conference@service-design-network.org">conference@service-design-network.org</a>&nbsp;to receive our partnership proposal and prices.

Find out more about our <a target="_blank" rel="noopener noreferrer" href="https://www.service-design-network.org/uploads/sustainability_pledge_sdgc23.pdf">Sustainability pledge</a> and see how can you support our goals!

Samuel Huber (he/him)

Still have energy left after a busy day at the conference? Say no more &nbsp;- &nbsp;Open Studio Night has you covered! Scroll a bit further to find out more.

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Design Lead, Contractor, Zurich Insurance Group

Jane Vita (she/her)

Lead Service Designer, Futurice

Diego Snayers (he/him)

Co-founder and CEO of Smaply

Marc Stickdorn (he/him)

Design Lead, Zurich Insurance Group

Conference program<div> <div>Below times are automatically localised to your  current location's time zone. The official opening starts at 9:00am CEST (Berlin time zone).</div></div>

Co-founder and Strategy Director, STBY

Geke van Dijk (she/her)

Nikhita Ghugari (she/her)

<h3 style="text-align:center;">BARMER</h3><img class="image-style-align-left image_resized" style="width:26.23%;" src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/e9446573-e9a7-44d0-a5a6-07bb54b7e7d7.png?ixlib=rb-4.1.0&amp;s=186acc7df02329880fa386b32e46e023">Have you ever yearned to engage in conversations about the future of healthcare, the evolving role of patients, and the profound impact of global trends on our well-being? Join for the Kitchen Talk of digital innovation at BARMER! They kick-off with Chief Digital Officer, Marek Rydzewski, as he unveils the state of digitalization at BARMER. Followed by: Deep Dive: From Product Thinking to Service Thinking. Dive into a world of transformative operational models and mindset with Zwetana Penova from Barmer.i. &amp; Interactive Session (Scrum Café): "Ask Me Anything with BARMER." Have burning questions or ideas? Here's your chance to engage directly with their experts. Then it's time for some networking in the kitchen. Fuel your connections and indulge in captivating business discussions over drinks, snacks, and insights. BARMER can't wait to meet you!&nbsp;WHEN: October 5, 6:30pm - 9:30pmWHERE: <a target="_blank" rel="noopener noreferrer" href="https://www.barmer.de/en">BARMER</a> / Axel-Springer-Straße 44-50, 10969 BerlinHOW TO SIGN UP: Sign up at the conference (subject to availability). &nbsp;

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<h4>Catalyst for Change</h4>

Psychologist, Falck A/S

Michelle Wehlast (she/her)

This year our in-person attendees will meet at <a target="_blank" rel="noopener noreferrer" href="https://www.radialsystem.de/en/venue/uber-uns/">Radialsystem</a>, an institutional anchor of Berlin's independent arts scene and space dedicated to ideas, diversity and cooperation. We hope that this will be the place where a meaningful spark can be ignited for the entire Service Design Network community.Radialsystem&nbsp; Holzmarktstr. 33 10243 Berlin

<h4>Play a special partner role at the conference!</h4>

Industrial Designers Association of Turkey

<h2>Service Design Global Conference 2023</h2><figure class="image image-style-align-left image_resized" style="width:38.71%;"><img src="https://hopin-prod-fe-page-builder.imgix.net/events/page_builder/000/407/540/original/293c3a35-6e89-4eee-8218-67ab5fbfd005.png?ixlib=rb-4.1.0&amp;s=a9b5460e3b9f1bdb8be3ed10c940cacd"></figure>&nbsp;