Skip to content

Pulse Everywhere 2021

Calendar icon to

Proudly supported by


Emily Gates

Dataminr - Vice President Global Customer Success

Jennifer Lovette

Invoca - Senior Vice President, Customer Success

Easton Taylor

Gainsight - Vice President of Customer Success

Meenu Agarwal

VMware - Senior Vice President, Customer Success

Kelly Hall

Malwarebytes - Vice President, Customer Success

Lorna Henri

Modern Health - Vice President of Customer Success

Emilia D'Anzica

Growth Molecules - Founder

Kari Ardalan

Zendesk - Regional Vice President Scaled Success

Johannes Loeffler

PTC - Senior Vice President, Head of Customer Success

Jean Nairon

PTC - Vice President, Customer Success Operations

Kendra McClanahan

Gainsight - Manager, Customer Success Operations

Michel Bardawil

Uber Eats - Global Head of Merchant Growth Systems

Tyler McNally

Gainsight - Vice President, CX

Jeremy Evans

Zuora - Global Vice President, Customer Success

Paul Brook

HashiCorp - Global Head of Customer Success

Manjula Talreja

PagerDuty - Chief Customer Officer

Ross Fulton

Valuize - Founder & CEO

Kelly DeHart

Gainsight - Senior Vice President, Sales & AM

Kellie Capote

Gainsight - Senior Vice President, Customer Success

Alex Hesterberg

Delphix - Chief Customer Officer

Amanda Reynolds

Workday - Senior Director, Customer Success

Chris Conant

Salesforce - Senior Vice President Customer Success North America

Nello Franco

Vista Consulting Group - Managing Director

Kevin Meeks

Apptio - Chief Customer Officer

Christina Kosmowski

LogicMonitor - President

Maria Funkhouser

Lumen - Vice President CS Strategy/Ops/Success Centers

Erika Cowen

F5 - Vice President of Customer Success

Josh Weber

Gainsight - Client Outcomes Director

David Sakamoto

GitLab - Vice President of Customer Success

Sherrod Patching

GitLab - Head of Global Technical Account Managers

Dave Kellogg

Dave Kellogg Consulting - Principal

KC Duggan

Mindbody - Director, Revenue Systems

JT Eborn

Instructure - Manager, Priority Services HE

Melissa Allen

Okta - Senior Manager, Customer Success Operations

Lane Holt

Gainsight - Director, Client Outcomes

Will Rahim

Delphix - Senior Vice President, Global Customer Success

Todd Massey

Delphix - Senior Customer Success Operations Manager

Scott Klimek

Delphix - Vice President, Customer Operations

Edgar Ramirez Vilchez

ADP - Director of Customer Success Operations

Renee House

Genesys - Senior Manager, Global Customer Success Operations

Gunjan Marwah Nichani

Granular, a Corteva Agriscience™ Company - Customer Success Operations Manager

Elaine Cleary

Gainsight - Customer Success Consultant

Jen Bruno

Gainsight - Senior Customer Success Business Partner, Enablement & Transformation

JoAnna Cook Camacho

Autodesk, inc - Vice President, Experience and Analytics, AEC Design

Harshi Banka

Gainsight - Regional Director, Customer Success, Gainsight PX

Mickey Alon

Gainsight - CTO and Founder, Gainsight PX

Manish Devgan

Software AG - Senior Vice President, Product Management

Georgi Donev

Software AG - Product Manager

Gibson Biddle

Netflix - Former Vice President of Product

Mary Poppen

Glint (LinkedIn) - Chief Customer Officer

Stephanie Gerpe

Glint (LinkedIn) - Director of Customer Success

Valery Skvirskaya

Glint (LinkedIn) - Manager, Customer Success Operations

Thuy Koo

Glint (LinkedIn) - Director, Customer Success Operations

Justin Greenberger

UiPath - Vice President - AMER GTM

Teresa Anania

Zendesk - Vice President of Global Customer Success

Allison Carroll

Avalara - Senior Vice President Customer Success

Tim Van Lew

Gainsight - Senior Client Outcomes Manager

Maeve Dorman

PayPal - Senior Vice President Customer Success Management, Revenue Operations and Enablement

Jay Nathan

Gain Grow Retain - Chief Customer Officer at Higher Logic and Co-founder

Jeff Breunsbach

Gain Grow Retain - Director of Customer Experience at Higher Logic and Co-founder

Violaine Yziquel

Slack - Senior Manager, Customer Success

Lauren Costella - Vice President, Customer Success

Brandon Cestrone

CS Insider - Founder

Kristen Hayer

The Success League - Founder & CEO

Aaron Thompson

SuccessCOACHING - Chief Revenue Officer

Irit Eizips

CSM Practice - Chief Customer Officer

Nils Vinje

Glide Consulting and 30 Day Leadership - Founder and CEO

Mike Belsito

Product Collective - Co-Founder of Product Collective and Organizer of INDUSTRY

Carlos González de Villaumbrosia

Product School - CEO

Dana Soza

CEO, Author, and Customer Success Career Consultant Dana Soza Customer Solutions

Sabina Pons

Growth Molecules - Partner

Ruben Rabago

Intellum - Chief Customer Officer

Greg Rose

Intellum - Chief Experience Officer

Srikrishnan Ganesan

RocketLane Corp. - Co-Founder & CEO

Natasha Narayan

IcebergIQ - CEO and Co-Founder

Bryan Plaster

CompleteCSM - Co-founder and CEO

Janine Sneed

IBM Technology - WW Vice President, Customer Success

Sterling Cottam

Decision Link - Senior Director of Customer Value Realization

Remco de Vries

inSided - Vice President of Marketing

Mike Maday

Gainsight - Director, Client Outcomes

Dan Steinman

Gainsight - Evangelist

Ben Anthonisz

Bizzabo - Manager, Customer Education

Rowan Trollope

Five9 - CEO

Amanda Berger Rosen

HackerOne - Senior Vice President, Customer Success

Alfonso Pulido

McKinsey - Partner

François Locoh-Donou

F5 - President & CEO

Bernie Kassar

Xactly - Chief Customer Officer

Neeracha Taychakhoonavudh

Salesforce - Executive Vice President, Global Customer Success & Strategy

Alyson Watson

Modern Health - CEO

Megs Suratkal

Hewlett Packard Enterprise - Global Vice President, Customer Experience & Customer Success

Karl Rumelhart

Gainsight - Chief Product Officer

Maksim Ovsyannikov

Gainsight - Senior Vice President, Products

Denise Stokowski

Gainsight - Group Vice President, Platform Products

Minh Phan

Gainsight - Senior Director of Product Management

Manu Mittal

Gainsight - Senior Director, Application Products

Laurinda Pang

Lumen - President of Global Customer Success

Robin Merritt

Gainsight - Senior Vice President, Chief of Staff & Community

Nick Mehta

Gainsight - CEO

Mindy Kaling

Emmy-Nominated Writer, Producer, Actor, Director, & Best-Selling Author

Rohini Pandhi

Square - Product

Erica Tornice

RD Station - Senior Director of Customer Success

Joanne Moretti

DecisionLink - Chief Marketing Officer

Seth Wylie

Gainsight - Head of Customer Success Operations

Sam Jacobs

Revenue Collective - Founder and CEO

Jen Spencer

SmartBug Media - Chief Revenue Officer

Paul Abdool

WayPath Consulting - Chief Revenue Officer

Danielle Allwood


Anirudh Diwakar

RocketLane Corp.

Christine Friscic

Gainsight - Manager, PMM

Paige Hattesohl

Customer Success Associate

Tracy Zundel


Jessie Brainerd


Rebecca Schmidt

Sandler Systems - Vice President of Sales

Michael Myers

Sandler Systems - Managing Director

Scott Drost

Gainsight - Senior Solutions Architect

Adrian Speyer

Higher Logic - Head of Community

Laura Beavin

Immersion Neuroscience - Senior Vice President, Customer Success

Jill Favro Sawatzky

Commvault - Vice President of Customer Success and Advocacy

Beth Yehaskel

Winning by Design - Revenue Optimization & Customer Success Architect

Nora Soza

Box - Director, GTM Strategy and Operations

Doug Hutton

Corporate Visions - Senior Vice President, Products

Cody Nichols

Comm Vault - Senior Program Manager of CS

Robyn Hazelton

Intellum - Marketing Director

Mike Lee

Spreedly - Director of Customer Success

Rupal Nishar

Netomi -

Samantha Wong

Front - Head of Onboarding Programs and Services

Helena Li

Front - Program Manager

Shannon Murray

Front - Enterprise Account Manager

Andrea Spillmann-Gajek

SV Academy - Head of Customer Success and Strategic Partnerships

Rahim Fazal

SV Academy - Co-Founder and CEO

Tim Hill

Gong - Director of Customer Success

Aicha Diallo

UserTesting - CS Intern

Jenny Campbell

Zoominfo - Vice President, Customer Experience

Evan Nelson

Zoominfo - Director, Customer Success

Ivey Childs

Telesign - Intern, Customer Success

Dominic Constandi

Zoominfo - Vice President, Customer Success

Peter McCoy

Baton - Co-Founder

Alex Krug

Baton - Co-Founder & CEO

Sylvie Woolf

Front - Head of Customer Success & Solutions

Jonathan Corrie

Precursive - CEO and Co-Founder of Salesforce PSA App

Arjun Devgan

Amplitude - VP & Global Head of Customer Success

Evan Williams

Nightfall Ai - Director of Customer Success

Brian Gipson

Diligent Corporation - Customer Success Manager

Eran Aloni

Gong - Chief Customer Officer

Oded Gal

Zoom - Chief Product Officer

Ziv Peled

AppsFlyer - Chief Customer Officer

Angela Guedes

Belvo - Head of Customer Success

Erika Villarreal

Condeco - Senior Customer Success Manager

Geoffrey Moore


Jean Nairon

PTC - Vice President, Customer Success Operations

The event is over

Hosted by


Gainsight’s innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns and efficiently ramping up engagement efforts. Gainsight’s platform offers a powerful set of solutions focused on customer success, product experience, revenue optimization and customer data that together enable businesses to put the customer at the center of everything they do. Learn how leading companies such as GE Digital, SAP Concur and Box use Gainsight at

Share on


Pulse Everywhere Help Desk

Please get in touch with your event queries.


Helping fast-moving companies achieve better customer outcomes.


Go to Market Intelligently


Move your Customer Onboarding to the fast lane.


Empowering Companies to Quantify & Communicate Value to Ensure Customers for Life.


inSided: The only purpose-built community platform for Customer Success teams

Higher Logic

Learn How to Engage How to Engage your Members and Customers.


Scale SaaS implementation capacity without adding CS headcount


Front is the leading customer communication platform.


Capturing Candid Customer Insights


Customer Success Benchmarking, Research, and Advisory

Corporate Visions

Conversations that Win


Maximize Customer Moments with AI


Value Selling for the Modern Enterprise


Your Success is Our Business

Sandler Training

Sandler + Gainsight = Training Designed for the CS Professional


Champions of customer service


Make Every Customer a Success Story


Take your best picture for the epic photo mosaic!


Power Net Retention and Growth with Gainsight.

Gainsight Education & Certification

We Prepare You for Success. Start your learning journey on Gainsight University today!

Gainsight Customer Reviews with G2

Write a Gainsight product review - we'll send you a $25 Amazon gift card plus G2 and Gainsight will donate $20 to CS YOU!

Pulse Karaoke

The Soothing Sounds of Customer Success.

GameChanger Community

Join Gainsight Community NOW - crowd source your CS questions/ideas, get answers to your technical questions, and make your opinions heard on product enhancements.

Pulse Everywhere Merch Store

The first event Pulse Merch Store that includes Pulse Everywhere and Gainsight apparel.

Pulse Bookshelf

So many books, so little time! Share your favorite biz book reads...

Gainsight Customer Spotlight

Share your unique Gainsight story at the Gainsight Customer Spotlight booth!

Pulse Impact

Pulse Impact is on a mission to advance a human-first future.

Pulse Everywhere Screenshot Scavenger Hunt

Get ready to earn your tickets to Pulse 2022 by completing the SCAVENGER HUNT.

Gainsight Referral Program

Are you a Gainsight customer? Register to join the Gainsight Referral Program to earn rewards!

Soothing Sounds

Meditation is a vital way to purify and quiet the mind thus rejuvenating the body. -Deepak Chopra.

Puppy Playroom at Pulse

Sit. Stay. Watch the famous Puppies of Pulse!

Kitten Cam

A friendly feline Kitten Cam LIVE right meow!

Tiger Time

You've earned your stripes, it's Tiger Time!