William Wagner
Data Analytics Senior Product Manager, Blue Cross Blue Shield of North Carolina
William Wagner William Wagner is a seasoned Senior Product Manager with a distinguished career in the health insurance industry, marked by a commitment to delivering cost savings, increased efficiency, and product innovation. With a passion for pushing boundaries in insurance product development, William has consistently generated a lasting impact on business growth and success. As a collaborative and highly inspirational executive, William has demonstrated his value by leading project teams to make program improvements, negotiating vendor contracts, and spearheading transformative efforts. His expertise as a Subject Matter Expert in health insurance product delivery has been pivotal in revolutionizing the development of products to meet the needs of large-scale customers. Professional Journey: Blue Cross Blue Shield of North Carolina - Senior Product Manager Data Analytics William embraced the opportunity to redefine data analytics at a major corporation, wireframing and creating documentation for existing systems. He developed a future state client reporting suite that centralizes data and utilizes AI to provide a self-service environment, showcasing his commitment to innovation. Blue Cross Blue Shield of Michigan - Product Development Consultant In his role as a Product Development Consultant, William researched member health issues, developed solutions for Large Group customers, and played a key role in streamlining workflows. His championing of new product development for addressing LGBTQ+ health disparities led to the project being slated for implementation six months earlier than expected. Blue Cross Blue Shield of Michigan - Senior Healthcare Analyst / Vendor Manager In this role, William led contract negotiations, resolved vendor performance issues, and conducted CMS Medicare audits. His leadership resulted in significant improvements to a $300K/year program and the transformation of the department into a Vendor Management Center of Excellence, achieving a 7 to 1 ROI in redeveloping the Radiation Oncology Utilization Management Program. Blue Cross Blue Shield of Michigan - Senior Analyst / Provider Liaison As a Senior Analyst, William served as a liaison between providers and medical societies, demonstrating skills in cost savings, relationship building, and issue resolution. His proactive initiatives, such as rolling in hearing providers before a benefits transfer, showcased his commitment to strengthening provider relationships. Blue Cross Blue Shield of Michigan - Analyst, Medical Affairs William played a crucial role in supporting company growth by determining the value of new services, benefits, and payment methods. His initiatives led to significant cost savings and the identification of critical irregularities in proposed coding. Blue Cross Blue Shield of Michigan - Systems Analyst In the capacity of a Systems Analyst, William trained, mentored, and coached team members, contributing to efficiency improvements through redesigning file folder systems and conducting training sessions on claims systems. Blue Cross Blue Shield of Michigan - Customer Service Representative William's career began in customer service, where he created positive customer relationships and earned recognition for revenue generation and exceptional service. Education: • Master of Science (M.S.) Degree in Leadership Administration from Central Michigan University • Bachelor of Science (B.S.) Degree in Political Science and Education from Concordia University • Executive Development Programs \| Master’s Certificate in Healthcare Administration, Central Michigan University Core Competencies: Leadership, Needs Analysis, Data Analysis, Customer Retention, Relationship Management William Wagner's comprehensive expertise and proven track record make him an ideal speaker for an artificial intelligence summit, where he can share insights into leveraging AI for innovation and efficiency in the health insurance industry.