Subhayu Ghosh is a senior product and technology leader with over two decades of experience applying technology and AI to solve real-world business problems. He has led large, cross-functional teams across global enterprises such as Amazon, British Petroleum, and Emirates Airlines, as well as high-growth startups, delivering practical AI solutions across operations, infrastructure, analytics, and decision-making systems. Rather than focusing on theoretical or experimental AI, Subhayu specialises in practical AI—use cases that improve efficiency, reduce cost, manage risk, and support better decisions in complex, asset-heavy environments. His work spans predictive analytics, automation, operational intelligence, and applied machine learning in regulated and high-stakes industries. In this session, Subhayu will share how building owners and industry leaders can think about AI realistically—what works, what doesn’t, and how to adopt AI without hype, large teams, or unnecessary complexity.

With nearly two decades of experience in field service and asset management, Paul Webb brings deep expertise to learning, operational efficiency, and industry growth.  Since joining Joblogic in 2006 and playing a key role in the company’s early growth and success, he has worked with over 2,500 businesses and trained more than 9,000 engineers to get the most from their systems, workflows, and teams.  Paul has also helped the companies refine their compliance processes and embed best practices that align with industry standards. He specialises in thought leadership, delivering high-impact learning across field operations, software adoption, and facilities management. Above all, he’s passionate about helping businesses grow, streamline, and succeed.

Richard Clayton is Director of Operations at FME Services with 25 years of experience in the service industry and a strong track record of leading high-performing teams. He takes pride in setting high expectations for himself and others, and in consistently delivering outstanding service to customers. At FME Services, Richard champions a culture built on responsiveness, reliability, and quality-first delivery - principles that have shaped his career and continue to underpin the company’s success.